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"Quality products & service come from quality people. I found both at Factory Flooring & Design. They have never disappointed me and I recommend them without reservation. Their honesty and commitment to customer satisfaction is second to none!"
Jack Campbell Sanford, NC
"All aspects of experience with Factory Flooring & Design were exceptional. Our salesperson was most helpful in figuring out what was best for our needs. The installers of both our hardwood floors and tile floors were very professional, courteous and did an excellent job. "
Judith B.
"I was impressed by the honest and straight forwardness of the entire store, staff and installer. I would definitely recommend Factory Flooring & Design to anyone needing any type of flooring. I am truly a satisfied customer. Also, the coffee at the store is great!"
John G.
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"We have received numerous compliments on our new carpet. Our new flooring has given the entire house a new look! We received excellent guidance and education in selecting what we feel is the perfect choice of carpet for our lifestyle. Everyone that we worked with from Factory Flooring & Design was professional, courteous, and genuinely concerned that we were happy with the product and service we received - The entire process from selecting carpet to completing installation was so smooth. You folks know your business."
Chris & Vivian McRae, Sanford, NC
"Thank you Factory Flooring & Design for a beautiful job. Your entire staff has a great attitude, so friendly, always willing to help. I greatly appreciate the lifetime installation warranty and free annual inspection. My salesman John Mullen was friendly, courteous, knowledgeable and found a way to upgrade my carpet and still stay within my budget. Rodney the installer is so meticulous, clean, neat, on-time, and does great work. I will recommend your store to all my friends and family."
Mary Bristow, Sanford, NC
"It was a pleasure doing business with Factory Flooring & Design. From start to finish, everything I was promised was delivered. The end product is wonderful. Jim suggested permastone and it was the perfect choice. My kitchen looks warm, and my bathroom appears larger and more inviting. I will be back when it is time to update the carpet areas.The best flooring store that serves the Cary, Apex, Sanford NC area"
Lisa S.
Our Gaurantees
"Installers for the hardwood and tile did an excellent job. Hardwood installers were both quick and professional. Tile installers were excellent. They explained the procedure and kept us informed of job progress."
Michael B.
"Very good experience from the showroom, through installation and completion of job. Very pleased with the products (carpet and wood flooring) and dealing with everyone involved. Hope to visit again when we need new flooring."
William B.
"Our salesman, John, really sealed the deal for us. His openness and honesty really transferred to us. The installers (Tim and Kevin) went over and above to help bury a phone line in our crawlspace so we’d have a phone and no wires showing."
Chris & Karen D.
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